Frequently Asked Questions
We believe in being transparent and making things as easy as possible for our customers. Here are answers to some of the most common questions we receive. If you can’t find the answer you’re looking for, please don’t hesitate to contact us directly.
Q: What areas of Dubai do you serve?
A: We proudly serve all communities and areas within Dubai. Our mobile teams are dispatched from our central location to ensure we can reach you promptly, whether you’re in Downtown, Dubai Marina, Jumeirah, Al Barsha, Deira, or any other location.
Q: Are your technicians licensed and insured?
A: Absolutely. Your safety and peace of mind are our top priorities. Every technician on our team is fully licensed, professionally trained, and insured. We conduct thorough background checks to ensure you receive service from a trustworthy and qualified expert.
Q: What are your working hours?
A: Our standard working hours are from 8:00 AM to 8:00 PM, seven days a week. For emergencies such as lockouts, major leaks, or AC failures, our emergency response teams are available 24/7, including holidays.
Q: How do I get a quote? Is it free?
A: Yes, all our quotes are completely free and come with no obligation. You can get a quote by calling us directly or by filling out the contact form on our website. For most standard jobs, we can provide an estimate over the phone. For larger projects, we may schedule a free site visit.
Q: What payment methods do you accept?
A: We accept several payment methods for your convenience, including cash, all major credit/debit cards, and online bank transfers.
Q: Is there a separate call-out fee?
A: For standard, scheduled jobs, we do not charge a separate call-out fee. The price we quote is the price you pay. For emergency, after-hours services, a nominal fee may be included in the total quote, which we will always make clear to you upfront.
Q: Do you provide a warranty on your repair work?
A: Yes. We stand behind the quality of our work. We offer a workmanship warranty on all our services. The duration of the warranty may vary depending on the nature of the service and materials used, and this will be clearly stated in your invoice.
Q: Can I book a service for a specific time slot?
A: Yes, we will always do our best to accommodate your schedule. When you book a non-emergency service, you can request a time slot that is most convenient for you, and we will confirm our technician’s availability.
Q: How quickly can you respond to an emergency?
A: Our goal is to respond to all emergencies in Dubai within 30-60 minutes. Our 24/7 dispatch system and strategically located teams allow us to provide one of the fastest response times in the city.
Q: What services do you consider an emergency?
A: An emergency is any situation that poses an immediate risk to your property, safety, or comfort. This includes lockouts (home, car, or office), major water leaks or burst pipes, complete AC system failure (especially in summer), and critical electrical faults like short circuits.
Still Have a Question?
Our team is here to help. If your question wasn’t answered above, please reach out to us directly. We’re always happy to provide clarity and assistance.